Shipping policy

Shipping policy

Fifth Social products are made to order. Production usually begins after payment clears and is separate from shipping time.

Production and delivery

Current estimates are shown at checkout when available. Most orders require several business days for production before the carrier receives the package. Delivery dates are estimates, not guarantees, and may change because of production capacity, carrier delays, weather, customs, or address problems.

Tracking

When tracking is available, it will be sent to the email used at checkout. Tracking may take time to update after a label is created.

Address accuracy

Please review your shipping address before submitting the order. Contact meighan@fifthbrushstudios.com immediately if it is wrong. We can change it only before production or fulfillment locks the order.

International orders

Customers are responsible for customs duties, import taxes, or brokerage charges assessed by their country unless checkout states otherwise. Customs can delay delivery.

Lost, damaged, or misdelivered packages

Contact us with your order number if tracking has not updated for an unusual period, the package is damaged, or the carrier marks it delivered but you cannot locate it. We will investigate and provide the remedy available for the order.

For shipping questions, email meighan@fifthbrushstudios.com.