Refund policy

Returns, replacements, and cancellations

Fifth Social products are printed only after an order is placed. Because each item is made to order, we do not accept returns or exchanges for a change of mind, an incorrect size selected at checkout, or an unwanted color, except where applicable law requires otherwise.

Damaged, defective, or incorrect items

If your item arrives damaged, misprinted, defective, or different from what you ordered, email meighan@fifthbrushstudios.com within 30 days of delivery. Include your order number and clear photographs of the item and packaging. After we verify the issue, we will arrange a replacement or refund at no additional cost.

Lost packages

If tracking shows no delivery or the package appears lost, contact us within 30 days after the estimated delivery date. We will investigate with the fulfillment provider and offer the remedy available for the order.

Wrong address and unclaimed shipments

Please check your address before placing an order. Reshipping costs caused by an incomplete or incorrect address, or by an unclaimed shipment, may be the customer’s responsibility unless the error was ours.

Cancellations

Orders enter production quickly. Contact us immediately if you need to cancel. We can cancel and refund only if production has not started. Once production begins, the order cannot ordinarily be changed or canceled.

Refund timing

Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the credit.

This policy does not limit any non-waivable rights you have under applicable consumer law.